For legal purposes herein, an “Order” is a request that ”you” (referred as “the customer” and “the user”) place on Personal Companions LLC (referred herein as “The Company”, “we” and “us”) requesting a specific service or product that we offer and has full payment confirmed.

An order requires (mandatory) specific Personal Information, as defined in our Privacy Policy, needed to uniquely identify, contact, or locate you, such as name, email address, shipping address, billing address, and telephone number, and Additional Information, such as the service, product, or model name or number, that you are requesting and possible additional extra options that must have been previously agreed.

When you place an order with us, each of our products included in that order is manufactured specifically for you. A 12-point inspection quality process is triggered to make sure the products included in that order have no defects or damages and the correct models are sent to you before shipment. This ensures their quality, integrity, and durability. This process adds a few extra days until delivery but it results in higher customer satisfaction and a brand-new product which lifespan will not be reduced by storage time.

The manufacturing, packaging, control, and the shipping process starts right after your full payment is completed. At that moment you will receive a Confirmation Order with an Order Number. The Order Number is used as a reference to identify your order.

SHIPPING & DELIVERY

Once the products included in an order have been manufactured and packaged, they are immediately sent to the address that you have indicated.

Personal Companions LLC only delivers products in those countries where the import, sale, distribution, and possession of sex toys is legal. We reserve the right to refuse to deliver an order to any specific address or country; in that case, the money will be fully refunded to the customer. For more information, please refer to our Refunds Policy.

Shipping costs are included in every order above $150. Every order will be shipped using the least expensive method available to each country, usually by maritime freight. The estimated delivery time for America and Europe is approximately 15 days, plus between 5-7 days of manufacturing, packaging, and handling. The total estimated delivery time is 21 days. Faster shipping methods are available, normally by air and train. If you prefer a faster shipping method, you may contact us for an estimated cost, which will require an additional supplement.

We are not responsible for incorrect or undeliverable addresses. Please make sure your delivery address is correct and the order can be delivered. Our packages are big and heavy; consider their dimensions and weight when receiving them. You can always contact us for specific details.

Air shipping usually costs extra money but it may reduce delivery time in one week, sometimes even more.

Some local airport and port authorities may require that the receiver (“customer”) in person picks up the order for Customs Clearance. This may require the payment of a small local fee. We do not have any control or influence with local Laws or authorities and therefore we do not accept any responsibility as a consequence of this process or any extra costs involved. Whereas this is not required, we will absorb the costs and will deliver the order at your door.

We will provide you with a Tracking Number with every Order Confirmation. The Tracking Number will help you to follow the status of your order.

If your order does not arrive within the estimated time, please contact us immediately.  

CONTACT US

If you have further questions about our Shipping Policy or any questions regarding our products’ shipping, please do not hesitate to contact us at customer_service@personalcompanions.net.

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